Privacy Policy

Motonect runs an automotive marketplace where people buy and sell cars and parts, and book services from businesses such as dealers, repair shops, rental companies, insurers and lenders. Motonect is the controller of the personal information described here. Contact us at support@motonect.com.

You give us:

• Account details: name, email address, password (stored by our authentication provider, never readable by us) or your Google sign-in, phone number if you add it, city and state.
• Listings you post: vehicle details, VIN, photos, price, description and location (city/state).
• Messages and attachments you send to businesses or sellers: text, photos, voice notes and files.
• Offers, deposits and payments: amounts, the item, and payment status. Card and wallet details (including Apple Pay and Google Pay) are collected and processed by Stripe; we never see or store your full card number.
• Reviews, reports of objectionable content, support requests and saved searches or alerts.
• Business accounts: business name, address, contact details, licence numbers, inventory, customers and job records you enter into the Business Portal, and payout details collected by Stripe Connect.

Collected automatically:

• Usage data: pages and listings viewed, searches, and actions such as saving a car, so we can run and improve the Service.
• Device and log data: IP address, browser or app version, device type, operating system, and crash or error information.
• Local storage on your device: your sign-in session and preferences such as your saved vehicle and recent tabs. We do not use advertising cookies.

From others: public business information (for example name, address, phone, hours and ratings from Google Places) used to create business profiles that owners can claim; and payment status from Stripe.

We do not collect precise GPS location, contacts, health data, or biometric data.

• Provide the Service: create your account, show listings, deliver messages and inquiries, process offers, deposits and payments, and run business tools.
• Review and moderate content: every custom listing is checked by our team before it goes live, and we review reports of objectionable content.
• Safety and security: prevent fraud, scams and abuse, enforce our Terms and Community Guidelines, and keep the Service secure.
• Communicate with you: account and transaction emails, replies, alerts you asked for, and (only if you opt in) product news. Turn these off in Account → Settings.
• AI features: when you use the assistant or the worldwide part search, your question and the related listing details are sent to our AI provider through our hosting platform to generate an answer.
• Improve the Service and comply with law, tax and accounting obligations.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We do not track you across other companies' apps or websites.

• With the business or seller you contact: your name, email, phone (if you give it) and your message, so they can reply.
• Public content: listings, business profiles and reviews are visible to everyone. Private sellers show only a first name and city; their email and phone are never shown.
• Service providers who process data for us: Base44 (hosting, database, authentication, email delivery), Stripe (payments, deposits and payouts), Google (sign-in and business data), our AI provider (assistant answers), and Apple / Google push notification services if you enable notifications.
• Legal and safety: to comply with law or valid legal requests, or to protect people, property and the Service.
• Business transfers: if Motonect is involved in a merger or sale, under this policy's protections.

• Account data: while your account is open. When you delete your account we delete your profile, saved searches, private listings and the inquiries they received within 30 days.
• Payment, deposit and invoice records: kept for up to 7 years where tax and accounting law requires it.
• Messages you exchanged with a business can remain in that business's records. Reports and moderation records are kept for up to 2 years to keep the community safe.
• Backups are overwritten on a rolling schedule of up to 35 days.

• Access and correct your information in Account → Settings, or ask us for a copy.
• Delete your account in the app (Account → Settings → Delete account) or from the web at motonect.com/delete-account.
• Turn off emails and notifications in Account → Settings or your device settings.
• California residents (CCPA/CPRA) can request to know, delete or correct personal information and won't be discriminated against for doing so. We don't sell or share personal information as those laws define it.
• Canadian residents (PIPEDA) can access and correct their information and withdraw consent, subject to legal limits.

Email support@motonect.com with any request. We reply within 30 days and may need to confirm your identity first.

Data is encrypted in transit (HTTPS). Access to records is limited by role: buyers see their own data, businesses see their own business records, and only Motonect staff can see everything. No method is 100% secure, so please use a strong password and tell us about anything suspicious.

The Service is for adults. You must be at least 18 to create an account, and we do not knowingly collect information from children. If you think a child has given us information, contact us and we will delete it.

We operate in the United States and Canada. Our providers may process data in the United States and other countries, with safeguards required by applicable law.

We will post updates here and change the date above. If a change is significant we will tell you in the app or by email before it applies.