Last updated October 12, 2026
Help & support
We're here to help. Email support@motonect.com and we'll reply within one business day.
Contact
Common questions
How do listings get on Motonect?
Two ways. Businesses that claim their profile can sync the inventory on their own website (published automatically). Businesses and private owners can also add a listing themselves; our team approves it before it goes live, usually within one business day.
How do I sell my car?
Sign in, open Account → My listings → Sell your car, add photos and details, and submit. You'll get an email when it's approved. Buyers contact you through Motonect; your email and phone stay private until you reply.
How do deposits work?
When a business accepts your offer you can pay a refundable deposit by card, Apple Pay or Google Pay. Motonect holds it until you confirm delivery, and refunds it if the deal falls through under the terms shown at checkout.
How do I report or block someone?
Use “Report” on a listing, business profile, review or conversation. In messages, open the conversation menu to block. Our team reviews reports within 24 hours.
How do businesses manage their subscription?
Plans are bought and managed on the Motonect website (Business Portal → Settings → Plan), with card, Apple Pay or Google Pay. They aren't sold inside the mobile apps.
How do I delete my account?
Account → Settings → Delete account, or use the web form at /delete-account.
Stay safe
- Meet in a public place and bring someone with you for test drives.
- Never pay by gift card, wire or crypto to someone you haven't met. Use Motonect deposits for business cars.
- Check the VIN, title and service history, or book an independent inspection.
- Report anything suspicious. We act within 24 hours.